Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"24ec7e6dffec5d5eda51dcc7591d8ee6e4662e29_lout","branding":{"id":"1","key":"sup","name":"ETLBox support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7befd7b7-902e-478a-b75e-26cb1a278adf/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NGJkMTE1MC03Yzk0LTQyOTctODdmZS1kNTUzYjNiYTcwNDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdiZWZkN2I3LTkwMmUtNDc4YS1iNzVlLTI2Y2IxYTI3OGFkZiI6WyJyZWFkIl19LCJleHAiOjE3Njg2ODYwMzgsIm5iZiI6MTc2ODY4NTQzOH0.qf7rM5KyPx37DAhBSPLIguBFR4nRHRGDbD1GFjUFBRU&client=94bd1150-7c94-4297-87fe-d553b3ba7042&mode=fit","logoId":"7befd7b7-902e-478a-b75e-26cb1a278adf","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ETLBox Service Desk","sharedPortalName":"ETLBox Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ETLBox Service Desk","sharedPortalName":"ETLBox Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#999999","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NGJkMTE1MC03Yzk0LTQyOTctODdmZS1kNTUzYjNiYTcwNDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3Njg2ODYwMzgsIm5iZiI6MTc2ODY4NTQzOH0.zA7KU0Oe4Pjyl2DPT4hLWMkBm6PVOL7gfFUHWHET0qU&client=94bd1150-7c94-4297-87fe-d553b3ba7042&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10000,"serviceDeskId":1,"name":"ETLBox support","description":"<p>Welcome! You can raise a ETLBox support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://etlbox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"1","name":"Premium support","descriptionHtml":"","callToAction":"Premium support","introHtml":"<p>Need help configuring or troubleshooting? Like to get some example code or a code review? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://etlbox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://etlbox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"3","name":"Request a trial key","descriptionHtml":"","callToAction":"Request a trial key","introHtml":"<p>You want to try out our product ? Select this and we'll send you a trial key as soon as possible.</p>","icon":10541,"iconUrl":"https://etlbox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://etlbox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://etlbox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[3,6,7,4,1],"4":[5,4,6,7,1]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NGJkMTE1MC03Yzk0LTQyOTctODdmZS1kNTUzYjNiYTcwNDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg2ODY2MzgsIm5iZiI6MTc2ODY4NTQzOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.mfzJfxFx1z_nnpA4Deyyf7CHpILTcE-rkPAUoBsx3GA","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"94bd1150-7c94-4297-87fe-d553b3ba7042","tokenDurationInMins":20}},"reqCreate":{"id":6,"projectId":10000,"issueType":{"id":"10001","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10545,"iconUrl":"https://etlbox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Symptom","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/6","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/6","calendarParams":{"firstDay":0,"date":"2026-01-17T22:30:38+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NGJkMTE1MC03Yzk0LTQyOTctODdmZS1kNTUzYjNiYTcwNDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg2ODY2MzgsIm5iZiI6MTc2ODY4NTQzOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.mfzJfxFx1z_nnpA4Deyyf7CHpILTcE-rkPAUoBsx3GA","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"94bd1150-7c94-4297-87fe-d553b3ba7042","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}